FAQ - Frequently Asked Questions

Where exactly is the hotel located?

The hotel is located in the heart of the historic Old Town in Wrocław, just 50 meters from the Market Square and Town Hall.

What are the check-in and check-out times?

Check-in is possible from 3:00 PM, and check-out should be done by 12:00 PM. The hotel reception is open 24 hours a day.

Is late check-out or early check-in possible?

Early check-in and late check-out depend on room availability; additional fees may apply.

Does the hotel offer breakfast?

Yes. The hotel has the "The Crown" restaurant where breakfasts are served. Special bed and breakfast packages are also available.

What are the breakfast serving hours?

Breakfast is served buffet-style in the hotel restaurant during the following hours:

• Monday to Friday: 7:00 AM – 10:00 AM
• Saturdays and Sundays: 8:00 AM – 11:00 AM

Are vegetarian, vegan, or gluten-free options available in the restaurant?

Yes, upon prior request.

What is the cancellation policy?

The hotel offers various types of bookings, including flexible and non-refundable options. Detailed cancellation terms depend on the chosen offer.

Is parking available at the hotel?

The hotel has spaces in a monitored parking lot located just 150 meters from the property. Detailed information is available here.

Does the hotel accept pets? What is the cost?

Yes, the hotel is pet-friendly. The cost for one pet's stay is 50.00 PLN per day. Additionally, a deposit of 250.00 PLN per pet is required to cover potential damages. The stay of pets must be reported in advance.

What are the room amenities?

Rooms are comfortable and modern. They are standardly equipped with coffee and tea making sets, towels, cosmetic sets, refrigerators, and hair dryers.

What recreational facilities are available?

The hotel has a small gym.

Is free Wi-Fi available in the hotel?

Yes, the hotel provides guests with free high-speed Wi-Fi access throughout the property.

Are the rooms air-conditioned?

Yes. Rooms are equipped with air conditioning.

Up to what age do children stay for free?

Accommodation is free for children up to 4 years old.

Are baby cots available?

Yes, upon request. Limited availability.

Are baby cots available?

Yes, upon request. Limited availability.

Is an extra bed possible? What is the cost for an additional person in the room?

Yes, in selected rooms the cost is 100.00 PLN per day.

Does the hotel offer laundry/dry cleaning services?

Yes. The hotel offers laundry and dry cleaning services for an additional fee.

Is the hotel accessible for guests using wheelchairs?

Yes, we have two rooms adapted for people with disabilities, as well as elevators.

Can an ironing board and iron be requested?

The ironing room is publicly accessible, located on the first floor.

Are the rooms well soundproofed?

Yes. Rooms are insulated and have high soundproofing.

Does the hotel offer room service and during what hours?

Yes, from 8:00 AM to 4:00 PM.

Is free luggage storage available before check-in or after check-out?

Yes.

Is there a safe in the room/hotel?

Yes, in superior rooms and at the hotel reception.